At WOW FRESH, we aim to deliver freshness and quality right to your doorstep in the fastest and safest way possible.

1. Delivery Locations

• We currently deliver across selected cities and regions in India.
• Availability of delivery may vary based on your location and pin code.

2. Order Processing Time

• Orders are processed within 24–48 hours after successful payment.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeline

• Standard delivery time: 2–5 working days
• Metro cities may receive faster delivery.
• Remote areas may take slightly longer depending on courier serviceability.

4. Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.
• Free delivery may be offered on select orders, promotions, or minimum cart value.

5. Order Tracking

• Once your order is dispatched, you will receive tracking details via SMS or email.
• You can track your shipment in real-time through the provided link.

6. Delivery Attempts

• Our delivery partners will attempt delivery multiple times.
• If the delivery fails due to incorrect address or unavailability, the order may be returned.

7. Delays in Delivery

While we strive for timely delivery, delays may occur due to:

• Weather conditions
• Logistics or courier issues
• High order volumes during peak periods

WOW FRESH is not liable for delays caused by external factors beyond our control.

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

• Report the issue within 24 hours of delivery
• Share clear images for verification
• We will arrange a replacement or resolution accordingly

9. Contact Us

For delivery-related queries or support:

• Phone: 8693-843-843
• Email: wecare@wowfresh.in