At WOW FRESH, we take utmost care in delivering fresh and high-quality products. Due to the perishable nature of our items, our return and refund policy is limited.

1. Returns Eligibility

• Return allowed only if the material is spoilt, damaged, or unfit for consumption at the time of delivery.
• Returns will not be accepted for reasons such as change of mind, taste preference, or minor packaging variations.

2. Reporting an Issue

• Customers must report any issue within 24 hours of delivery.
• Please share clear photos/videos of the product along with order details for verification.

3. Inspection Process

• Refund will be based on inspection of the material.
• Once the issue is reviewed and verified by our team, we will proceed with the appropriate resolution.

4. Refund Process

• Approved refunds will be processed within 5–7 working days.
• Refunds will be credited to the original payment method or provided as store credit, as applicable.

5. Non-Returnable Conditions

Returns will not be accepted in the following cases:

• Product has been partially consumed
• Delay in reporting beyond 24 hours
• Improper storage after delivery

6. Contact Us

For returns or refund-related concerns:

• Phone: 8693-843-843
• Email: wecare@wowfresh.in